Bathstore accused of using cowboy fitters who damaged properties

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Dream bathrooms turned into nightmares for two customers who say they were forced to sign off on shoddy work

Two women who each paid Bathstore £5,000 to install new bathrooms in their homes have claimed the retailer used cowboy builders who caused leaks and damage to their homes – and then tried to intimidate them into signing off their shoddy work.

Nicola Milburn from Gravesend in Kent said sales staff had promised that it would take five days to install her dream bathroom, but instead it turned into a nightmare of leaking toilets, botched pipework and failed promises. Milburn, who works in property management, said having the work done was “the worst experience of my life”.

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