A plumber charged hundreds without a quote or invoice

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All that was needed was a ballcock replaced and it won’t even explain how it cost that much

On my first post-lockdown visit to my 78-year-old mother who lives alone in Salisbury, I found her visibly upset. It soon emerged that she had asked a plumbing company called Rightio to replace a ballcock in her toilet and it later charged her £329. It also appeared to have signed her up to some kind of care plan costing £9.50 a month.

Rightio is a national firm that appears to subcontract local plumbers. She says that prior to the plumber arriving, Rightio took her debit card details, including her CVC number.

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Shed quarters: how to set up an office in your garden

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With no letup from Covid in sight, we look at how you can get more work space at home

For millions of us, homeworking is here to stay for a while longer at least and some anticipate that they will never return to the office. However, many have struggled to find a satisfactory spot in their home where they can get on with their work undisturbed.

So it’s not surprising that lots of homeowners have been eyeing up their garden as a potential new working environment.

£45 Ikea’s Torkel swivel chair. This month, Expert Reviews called it the best budget office chair.

About £50 Life Carver’s mesh middle back office chair. Available on Amazon and elsewhere.

£120 Argos’s Home Orion swivel chair. It has a faux leather finish and a high back.

£179 Ikea’s Markus swivel chair. It comes with a 10-year guarantee.

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Making a home my own after endless moves is daunting … and thrilling

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After living in 20 rented units over 24 years, I was suddenly a homeowner – and I allowed my emotional detachment with where I live to finally fall away

I owned my first house when I was 10 years old.

My art teacher back then taught my class about different styles of houses, and let us design and make our own out of clay. Mine was a two-story Victorian with a steep roof and a fat gothic tower, with lacy white gingerbread trim that adorned the eaves.

Looking back on all those years of keeping myself to even want to get too comfortable in any of the places I’ve lived, I realize that I always viewed them more as 'shelter' than 'home'

These creaky stairs are my stairs, I thought, these big bright windows are my windows, these new curtains were chosen because they please us

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‘When we can, we’d love to throw a party to show it off’: designers on their lockdown DIY

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What do you do if you are an artist confined mainly to your home? Transform the place, of course

I have spent lockdown with my partner, Luke Morgan, and my dog, Elvis, in our live-work building in London. We moved here in 2005: I had done so much work on my previous house, I couldn’t face another project, so painted the walls white and lived with it. That changed in lockdown; most of my commissions were cancelled, and I was finally able to get going. We don’t have children, my parents are no longer alive and Luke’s parents are shielding in Bristol, so we don’t have the same commitments as many people.

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DIY danger: 'It's just not a sensible thing to do when you get older'

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Trauma researchers have found that even months after falling from a ladder, patients still suffer, and plead that Australians be more cautious

“We see ladder climbing as quite a benign thing to do,” says Dr Helen Ackland, a researcher at the National Trauma Research Institute. “When someone dies in a car accident we hear about it on the news, when someone dies from a ladder, it’s not on the news.”

However, that perception does not match up to reality. In 2018, 22 people died in ladder-related falls in Australia – and for every death, there are dozens of people who suffer from debilitating injuries.

Related: Harm from drinking alcohol at home spikes in Australia amid coronavirus

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Everest double glazing rescue deal saves 1,000 UK jobs

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Deal safeguards existing orders and installations by British brand hit hard by coronavirus lockdown

A rescue deal has been brokered for stricken double glazing firm Everest that will preserve around 1,000 jobs and mean existing orders for windows and conservatories are completed.

The windows firm, based in Cuffley in Hertfordshire, was plunged into crisis in March when the lockdown made it impossible for staff to make sales and installation visits to customers’ homes.

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B&M buoyed by DIY sales boom in UK coronavirus lockdown

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Retailer reports 23% surge in demand for gardening and home improvement items

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The discount retailer B&M has said exceptionally strong demand for DIY and gardening products in the coronavirus lockdown drove a 22.7% jump in underlying UK sales over the last eight weeks.

The group, which has traded throughout, said UK like-for-like sales growth had accelerated from 6.6% in the final quarter of its 2019-20 year, which benefited from a strong grocery performance in March.

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Why don’t paint tins have a pouring spout?

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The long-running series in which readers answer other readers’ questions on subjects ranging from trivial flights of fancy to profound scientific and philosophical concepts

Why don’t tins of paint have a pouring spout? Decanting paint into a roller tray or a smaller tin inevitably ends up with paint all down the side of the tin or worse, elsewhere.

Peter Rance

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Paint, pallets and a chicken coop: how DIY and upcycling can save cash

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Lockdown provides opportunity to start the home improvement projects you have been putting off

After weeks stuck indoors, many of us have a very good idea of which bits of our home we would like to improve. Some have already been moving through their DIY to-do lists but with the bank holiday weekend here and restrictions on lockdown easing in parts of the UK, it is the perfect time to get going on a new project – big or small.

Medina Grillo, an award-winning DIY and home improvement blogger at grillo-designs.com, says now is an opportunity to tackle projects you may have previously put off. “DIY helps to structure your day a bit more and it keeps you from feeling too bored,” she says. She has painted a small wall in her entrance hall, hung up a few pictures and waxed a coat rail over the past few weeks.

For paint, often the best prices can be found at non-specialist shops

Keep DIY small to start with until your confidence builds. DIY doesn’t always have to mean power tools or large renovation projects. Sometimes it’s as simple as having an idea and following through with it … by yourself. And that could be as basic as screwing a loose door back so it doesn’t creak or adding a coat...

Top coat: the expert guide to painting your house perfectly – from walls to floors to radiators

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Paint sales are up, but it needs to be used carefully if you want to change your home for the better. Here is how to prepare, proceed and get your preferred finish

Over the course of the past year you may have given idle thought to repainting all or part of your home. In lockdown, you might have decided now is the time. If so, you are not alone: paint companies are still delivering and sales are brisk. But is this really the time to embark on such a project? And can you make a success of it, even if you have never done it before? We asked the experts the best way to go about it.

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Perfect shelves and unblocked drains: 10 easy DIY tasks to transform your house quickly

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From hanging pictures to resealing the bath, now is the time to tackle the jobs you have been ignoring – many of them much simpler than you think

While you have been stuck at home staring at the four walls and everything inside them, you may have noticed that some of what you see is broken. Small problems that may not have bothered you when you spent all day at work – a wonky curtain, a creaky door – suddenly demand your attention. But how do you fix things without professional help, armed only with limited tools and even more limited competence? We asked the experts for advice on the 10 simplest DIY tasks you can tackle right now.

For a really big hole, scrunch up bits of newspaper and fill it, so the filler has something to grab on to

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Gran designs: could building my mother an upstairs flat renovate our relationship? | Caroline Baum

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Friends thought we were mad and tried to dissuade us. Despite misgivings, we went ahead

When my elderly mother came to live with us, a granny flat was not an option. She needed more space than the typical one-room studio. Being frail and disabled, logic might have dictated that she take over the ground floor of our home and we build an upper floor extension for ourselves – the kind real estate agents promote as a “parents’ retreat”.

But, as a longtime top-floor apartment dweller used to expansive views, living downstairs did not appeal to her. She wanted her own self-contained area, with more privacy, away from our guest room and frequent visitors.

Related: My relationship with my mother has always been spiky. Now she's coming to live with me | Caroline Baum

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Floor paint and potted herbs: Five inexpensive ways to freshen up your home

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You don’t need to spend money on a statement sofa. Instead, think about your lighting and hunt down vintage pieces in markets and junk shops

It can be tempting – and expensive – to want to furnish a house in one go, but Alexandra Stedman, who runs the interiors and lifestyle site The Frugality, advises living in a space “for as long as possible. The best way of making a house a home is to build things up over time, with things that hold memories. It’s not about buying everything brand new, off the rack. It could be a picture you pick up at a car-boot sale and give a frame six months later, but then it fits that perfect spot on the wall that has been missing something.”

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Why we fell out of love with home improvement shows | Sam Wolfson

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The likes of Changing Rooms were a bulwark against consumer culture. With YouTube tutorials, we’ve lost that DIY radicalism

If I could go back in time and give the participants of 1990s home improvement shows one piece of advice, it would be this: never tell Carol Smillie about your hobbies. Give that woman the slightest inkling that you have a penchant for silent films and she’d turn your room into a monochromatic tribute to Charlie Chaplin. Mention you went on holiday once, and you’d find your house kitted out with deckchairs and beach balls.

The 1990s were a wonderful and bizarre period for factual television. Shows such as Changing Rooms, Ground Force and DIY SOS had, at their peak, millions of viewers. While many of the makeovers now seem horrifying and tasteless, the home improvement format showed how you could change your living space on a small budget – without needing to buy lots of new stuff.

YouTube videos are more useful than the makeover show: they offer specific advice needed to unclog your dishwasher

Related: Fix up, look sharp: how to mend more and buy less

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The best home makeovers – it's not all big windows and knocking through

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The Don’t Move, Improve! awards celebrate London’s most innovative architectural home renovations, from twisting walls to chequerboard floors

Archaeologists of the future, should they find themselves sifting through the rubble of early 21st-century London, will find a distinctive layer. It will contain taps and door handles of Nordic design and manufacture, long sections of structural steel and the remnants of sliding glass doors. There might be chairs designed by mid-20th-century Danes, if they haven’t rotted away: by Arne Jacobsen in the older part of the layer, by Hans Wegner in the later.

From this evidence the archaeologist will know that they are looking at a period that started around the dawn of the Blair era and continues until the present. It’s a long enough time – almost a generation – but one in which a remarkably consistent style of home improvement, a sort of metropolitan vernacular, has grown up. It is well represented in the shortlist for the Don’t Move, Improve! award for home makeovers, now in its 10th edition, and the subject of a forthcoming exhibition at the gallery space of New London Architecture. The winner will be announced on 11 February.

If modern...

#ProjectSpotlight: Anthracite Grey windows and doors

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Home improvement trends come and go, but if there’s one thing we can say is a sure bet, it’s that Anthracite Grey is here to stay. It might be a relatively new addition to the home improvement block, but it offers a little something that classic white, black and woodgrain features don’t necessarily have. It […]

The post #ProjectSpotlight: Anthracite Grey windows and doors appeared first on Good to be Home.

#AnglianAnswers: How do I keep my conservatory cool?

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It’s not often that we get such warm weather in the UK, but when we do, we want to take full advantage. That means sitting out in our conservatories and soaking up the sun when we can. But sometimes with the sun beating down without any mediation, things can get a little, shall we say, balmy. […]

The post #AnglianAnswers: How do I keep my conservatory cool? appeared first on Good to be Home.

What makes a happy family?

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Thanks to blockbuster films, glossy magazines and social media stars, we can all be forgiven for comparing our own home set-up to the image of the perfect family every now and then. The reality is that the “perfect” family simply doesn’t exist, but a happy family sure does. We polled 1,000 British families to discover […]

The post What makes a happy family? appeared first on Good to be Home.

Fix up, look sharp: how to mend more and buy less

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It is surprisingly easy and satisfying to repair everyday textiles. Here’s how

An industrious weaver called Krysta Relyea recently wrote a post on Instagram saying she had just realised she owned enough pairs of jeans to get her through the rest of her life, provided she maintains her weight. “Of course, patches and new zippers will be a must,” she said. “Some just need a little altering.”

Search the terms with which she tagged that nugget – including #buynothingnew, #visiblemending and #makedoandmend – and a world of possibility opens up. Whereas visibly repaired clothes might once have been considered a sign of not being able to afford new ones, the mending movement celebrates the ingenuity our forebears deployed to make old things last. If your new year aim is to buck the national trend by not buying a suitcase-worth of new clothes – not to mention the new items to the value of £9,000 that the average household wastes or doesn’t use every year – mending skills may come in handy. Here are a few to get you started.

•Reversed Visible Hem• I realized, if I maintain my weight, I own enough of jeans, to last thru my lifetime. •Of corse, I like some better than others- - patches, and...

Household haze: how to reduce smoke in your home without an air purifier

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Air purifiers can be effective in fighting bushfire haze – the problem is many Australians cannot get their hands on one

On 1 January, Canberra experienced its worst air quality on record. Smoke from Australia’s devastating bushfires has now blown as far as Queenstown, New Zealand, forcing millions to become fluent in a new kind of jargon: AQI, PM2.5, HEPA and “hazardous”.

Since December, major retailers have reported selling out of air purifiers. Guardian Australia called JB Hi-Fi, The Good Guys and Bing Lee in Canberra on 2 January: all three appliance stores confirmed they had run out of air purifiers across the region. Road closures and uncertainty around manufacturer delivery dates mean it can be difficult to predict when more will arrive.

Related: Australia is choking on smoke – so are air purifiers the answer?

Related: Will wearing a face mask protect me from bushfire smoke? – explainer

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Never too small: the aspiration and nauseation of micro-apartments

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A hit Australian YouTube show presents a vision of our housing future that’s both charming and off-putting

It’s hard to explain the exact appeal of Never Too Small. The YouTube series takes viewers on meditative tours of tiny homes from across the world. Yes the spaces are beautiful and the design innovative, but there’s a curdle in the architectural cream. The residences, which range from 22 to 40 square meters in size, are a curious mix of aspirational and off-putting. Part of you wants to live in these dreamy matchboxes, another wonders how anyone could.

Never Too Small began as a pet project for director and design fan Colin Chee, a way to engage with the architects he admired. It only took four episodes to realise he was on to something. With views growing daily, his employer – Melbourne-based production company NewMac – encouraged him to develop the series. Two years later the channel has drawn a huge following, boasting over 700,000 subscribers, with videos regularly bringing in millions of views.

A lot of people want to live in urban areas ... a way to make that work financially is to live in a much smaller space

Related: Are tiny houses and micro-apartments the future of...